We strive to offer a service that will benefit our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Conditions for returning an item
10-day free returns policy, subject to Terms and conditions.
Requirement for a valid procedure
- Proof of purchase – the document handed over to you together with the product, on delivery.
- Original packaging – the manufacturer packaging
- Any free promotional items – gifts or accessories delivered with the purchased item
- Valid return reason – please refer to the section below for the details
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Items received in the incorrect size/color.
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
- Items have not met your expectation.
- Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
We do not accept returns for items below. For such purchases, please inspect the item carefully upon delivery and if necessary, reject it on the spot:
We cannot accept returns in the following conditions:
- Washed, worn, used, tag-removed or misused items.
- Innerwear, swimsuits, gym wear, sleep wear, bodysuits and accessories
- Perfumes, jewelry, health & wellness products,
- Products shipped from overseas
- Made-to-order items, Made-to-measure items, Customized items.
- Clearance items, Disposable items
- Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots
For missing items and damaged products especially, broken screens please check with our riders during delivery and return on the spot.
Before Making a Return Request
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of customer’s personal reason (such as wrong address/no consignee, customer refuses to accept package/pay tax fee), we’ll contact you about re-paying the reshipment and arrange the reshipment. However, please understand that no refund will be issued in this situation.
Return & Refunds
For any return request please contact our Customer Service Call Center at 088 080 7818 or click here and fill the form.
The following steps will be followed for an Item to be returned
- Careful quality check
- If the claim is valid, we will refund according to your requested refund method.
- The process may take up to 7 days from the time your refund request was submitted.
- If the claim is invalid, we will send the item back to you
- We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling.